TERMS & CONDITIONS

I hereby confirm that I understand the following to be the terms and conditions of me receiving health care services from the selected practitioner at Core Concepts Pilates & Rehabilitation Inc., which terms and conditions I accept and agree to.  I consent to the accessing and processing of my personal information and personal confidential medical information, for the purposes of rendering health care services to me and billing me for such services. 

  1.  INVOICING AND PAYMENTS

1.1 I acknowledge that I will receive one or more invoices for the services rendered by Core Concepts Pilates & Rehabilitation Inc.
1.2 I confirm Core Concepts Pilates & Rehabilitation Inc. invoices may be sent to my personal e-mail address which I have provided.
1.3 I understand that I will be personally liable for payment of the invoices.
1.4 I understand that Core Concepts Pilates & Rehabilitation Inc. may charge fees that are higher than what the Medical Aid Scheme Plan may pay for.
1.5 I take responsibility to inform Core Concepts Pilates & Rehabilitation Inc. should my e-mail address and/or any contact information change.
1.6 Although Core Concepts Pilates & Rehabilitation Inc. constantly strives to keep rates affordable, fees are subject to a market related increase, which is implemented annually on the 1st of April.
1.7 I confirm that payment of invoices will be made upon them being generated on the Octiv advanced booking and payment system. 

2. BOOKINGS

2.1 Monthly Subscription’s booking credits are not transferable from one month to the next.
2.2 Existing package subscriptions cannot be changed within a calendar month.
2.3 Unused “Booking credits” are not transferable to another person and has no exchangeable value in lieu of monthly fees and / or private sessions and / or reformer classes.
2.4 Where acting on behalf of a minor person (a child below the age of 18) in making use of the services of Core Concepts Pilates & Rehabilitation Inc., I confirm and warrant that I am either the natural guardian (parent) or legal guardian (legally appointed to be responsible for the child) and have the authority to act on behalf of the child.  

3. CANCELLATIONS

3.1 I understand that appointments that I miss or do not attend will be charged.
3.2 I furthermore agree to the following cancellation procedures:
3.2.1 Private sessions (claimed from the Medical Aid) have a 6-hour cancellation policy. Notices of less than 6-hours or “no shows” will be charged the full cost of a session.
3.2.2 Reformer Group Classes has a 6-hour cancellation policy. Notices of less than 6-hours or “no shows”, will be charged a Top Up credit.
3.2.3 Mat Pilates / MAP Movement package has a 30-minutes cancellation policy. Notices of less than 30-minutes or “no shows”, will be charged one booking credit, off their package. 

4. GENERAL

4.1 I agree and accept the following:
4.1.1 Core Concepts Pilates & Rehabilitation Inc. rights are reserved, and the facilities are entered into and used at my own risk.
4.1.2 Any changes that affect my membership must be done in writing to info@coreconcepts.electricegg.site.
4.1.3 Members are required to take precautionary measures to reduce the risk of and the possibility of spreading disease of any shape or form.  This includes sanitation at the studio, voluntary isolation when ill and informing the practice of any illness.
4.1.4 I understand that the laws that protect the privacy and the confidentiality of medical information also apply to Core Concepts Pilates & Rehabilitation Inc. and that no information obtained, which identifies me, will be disclosed without my consent.