TERMS & CONDITIONS

I hereby confirm that I understand the following to be the terms and conditions of me receiving health care services from the selected practitioner at Core Concepts Pilates & Rehabilitation Inc., which terms and conditions I accept and agree to.  I consent to the accessing and processing of my personal information and personal confidential medical information, for the purposes of rendering health care services to me and billing me for such services. 

 INVOICING AND PAYMENTS

  • Private Sessions and Group Classes must be paid in advance via the Octiv Top Up system.
  • It is my responsibility to update my Octiv profile with any changes in contact information.
  • Fees are subject to an annual market-related increase, effective from April 1st each year.
  • Octiv invoices are self-generated by me and not managed by the studio.
  • Octiv credits are purchased as needed and are available for use on an active profile.
  • Credits purchased are non-refundable, non-transferable, and non-exchangeable.
  • Any available credits will be forfeited upon termination of membership or after 1 year of inactivity. I will ensure all available credits are used before termination.

BOOKINGS

  • Private Sessions and Group Classes are booked in advance only via the Octiv moble application.
  • It remains the responsibility of the member to update the Octiv profile with changes in any contact information.
  • Octiv bookings and scheduling are self managed by the member and not managed by the studio.
  • Credits purchased are non-refundable, non-transferable and non-exchangeable.
  • Credits purchased on special has a non-extendable expiry date. Ensure all credits are used prior to the expiry date.
  • Any available credits will be forfeited upon termination of special packages as well as termination of membership or after 1 year of inactivity.  Kindly ensure that all available credits are used before termination.
  • Appointments missed or unattended will be charged in full.
  • Individuals who are under 30 years old fall into the category of Young Adults
  • Access to classes is determined by the package you’ve purchased.
  • We reserve the right to deny access to classes or invoice the diffence in fees, if they were booked using an incorrect package.
  • Credits purchased can be used by the member at any of the studio locations that allow the use of the available credits i.e. mat group class credits can be used at either Durbanville, Stellenbosch Central or Stellenbosch Square studios.

CANCELLATIONS

  • Appointments missed or unattended will be charged in full.
  • Private sessions have a 6-hour cancellation policy and will be charged at R700 per session.
  • Reformer group classes have a 6-hour cancellation policy and will be charged at R380 per class.
  • Mat Pilates group classes have a 30-minute cancellation policy and will be charged at R230 per class.
  • Young Adult group classes have a 30-minute cancellation policy and will be charged at R180 per class.

GENERAL

  • Subscriptions require written confirmation to terminate membership.
  • Individuals who are under 30 years old fall into the category of Young Adults
  • Access to classes is determined by the package I have purchased.
  • Core Concepts reserves the right to deny me access to classes if the class was booked using an incorrect package.
  • I understand that the laws that protect the privacy and the confidentiality of medical information also apply to Core Concepts Pilates & Rehabilitation Inc. and that no information obtained, which identifies me, will be disclosed without my consent.